|
Overnight Shipping: Is it Really "Overnight"? By:-Amy Nutt
During an advertisement for an overnight shipping service, an announcer seriously intones 'When it absolutely positively has to be there overnight.' But for many, the question remains if the mail is truly delivered during the night time.
Roadmap to a Customer - Centric Strategy By:-Amy Nutt
Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept.
Two Tips to Improve Your Success: Use More Than One Metric and Understand Why Your Customers Buy By:-Terence Fugazzi
There are a lot of professionals caught up in a quandary right now. They seem to be searching for a way to justify their loyalty and engagement efforts. They want to gain more ground competitively and showcase more quantifiable results to their company.
The Right Sized Survey By:-Terence Fugazzi
Without getting into deep research, it seems to me that the average marketing manager should be able to put together a sensible survey simply by using some common sense. Somehow, this is not happening as often as I would expect. My speculation is that people are so hungry for feedback on so many items that they can't resist asking their customers for feedback on all of them.
3 Elements Omitted in Proposals Will Kill Sales By:-Elinor Stutz
Effective proposal writing is a learned art. Every person in business who has a need to write and present proposals will be wise to learn this art. In particular to proposal writing are three elements most often overlooked that drive prospects away.
Sometimes Spending More Can Save You In The End By:-Shawn Wilson
A good example of how buying from a boutique retailer can save you more money than purchasing from a mega department store.
Email, Phones, or Live Chat: Outsourcing Your Contact Center By:-Art Gib
Imagine not having to worry about staffing your contact center. If this sounds good to you, then outsourcing your contact center may be something you should seriously consider.
Corporate Jet Catering A Catering Service Extraordinaire By:-Warren Wong
When you fly on a corporate jet, you don't serve wrapped sandwiches or tea and coffee in a Styrofoam cup to the passengers. No way! Corporate jet catering is almost like dining in a five-star restaurant. Passengers have a choice of meal and it is served on real plates with real cutlery.
Invasion of the Loyalty Cards By:-Robert Howard
Consumer's key chains and wallets are being invaded by an ever increasing number of loyalty cards. Will they eventually reach a point of over-saturation?
Customer Service Representatives: The Rise of The Work at Home Agent By:-Jeff Casmer
It has become evident that effective customer service is required in order for a business to be profitable. People are no longer willing to accept companies that can not and will not handle customers concerns and questions. Many company owners have better things to do then to sit around all day seeing to customers.
Adjusting the Picture on Customer Focus By:-Amy Nutt
At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the customer.
Everything But the Kitchen Sink By:-Karen Scharf
My sister-in-law recently shared a little tip with me, and even though the tip was related to housekeeping, I thought it was a great concept to apply to any business. Here's what she said: she always ends her day by making sure her kitchen sink is cleaned. That way she can wake up to a clean sink, and the rest of her day just goes more smoothly.
Benefits Of Good Customer Service By:-Tarun Jaswani
Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.
How to Manage Your Call Center by Using the SWOT Analysis? By:-Hani Masgidi
The operation of managing the call center is not easy. Yet, it needs to understand many basic tools of management with care. Knowing the characteristics and limitations of diversity management is considered the corner stone of success of any targeted company.
What Is Sales Leads By:-Tarun Jaswani
Sales leads come from either marketing lead generation processes such as trade shows, direct marketing, advertising, Internet marketing or from sales person prospecting activities such as cold calling.
|
![[Valid RSS feed]](images/rss.gif "XML Feed For RSS")
